Squared Away

Everything in order — the way first responders and the military use it

Keep reviews, inbox, and leads moving—without living in your phone

For owner-operated plumbing and HVAC shops in the Dallas–Fort Worth area. We set up three front-office agents on accounts we manage and send you finished reply drafts to approve or edit before anything goes out.

$149 per month

Full three-agent pack: Google review replies, inbox drafts, and lead follow-up.

$46 savings vs three bots at $65 each. À la carte: $65 per single bot.

Get started

How it works

Concierge setup. You never receive bot logins or templates. Bots pause if payment stops.

  1. We set up and customize

    Three front-office agents are set up and customized on accounts we manage.

  2. We connect your shop

    Reviews, email, leads, and your shop details are connected so drafts match how you work.

  3. You approve or edit

    You get finished reply drafts to approve or change. Nothing goes out without you.

What’s in the pack

  • Google review replies

    Draft replies to your Google reviews, ready for your approval.

  • Inbox drafts

    Draft replies for common customer emails so the inbox keeps moving.

  • Lead follow-up

    Draft follow-ups for new leads so fewer inquiries go cold.

$149/month for all three · $65 for any single bot

Example drafts

Illustrative samples only—not real client reviews of this service.

Reviews

Example · 5-star · Mansfield · James

“Showed up on time, fixed our water heater the same day, and left the area clean.”

Sample reply draft

James, thank you for the kind words. Glad we could get your water heater sorted the same day and leave things tidy. We’re here if you need us again.

Example · 3-star · Burleson

“Tech was polite but the visit ran longer than we expected.”

Sample reply draft

Thank you for the feedback. We’re sorry the visit took longer than expected. We’re reviewing the job notes so we can set clearer time expectations next time—please call us if there’s anything else we can fix.

Example · 1-star · Cleburne

“No-show for a morning appointment.”

Sample reply draft

We’re sorry we missed your morning appointment. That isn’t the standard we hold ourselves to. Please reply here or call the shop so we can make this right and get you back on the schedule.

Inbox

Example · Dana · Joshua

Customer email: asking whether you can look at a noisy AC this week and what a service call roughly runs.

Sample reply draft

Hi Dana—thanks for reaching out. We can schedule a diagnostic visit in Joshua this week. The service call covers the diagnosis; if you approve repairs, that labor is applied toward the work. Reply with a couple of good windows and we’ll lock one in.

Lead follow-up

Example · Marco · Renfro

Web lead: interested in a tankless water heater quote; left a mobile number.

Sample follow-up draft

Hi Marco—thanks for the note about a tankless water heater in Renfro. We can walk the site, confirm gas/electrical, and send a written quote. Are mornings or afternoons better this week?

Add-on

DFW Instagram Message Desk

$65

Handles Instagram DMs only. Comments are off by default.

Next step

To get started, reply and we will set you up. We’ll confirm your shop details, connect reviews, email, and leads on accounts we manage, and turn on the agents you want—full pack or à la carte.

Shop owners never receive bot logins or templates. Bots pause if payment stops.